Test JOB ONLY - NOT A REAL JOB -  experienced Strategic Customer Success Manager 2+ years of experience in customer success, manage accounts, driving adoption and engagement, strong relationships communication skills, and a passion for delivering exceptional service.

Salary: $00,000 to $00,000
Benefits:
gym
daycare
referral 
example
 

Must Dos:

60% Relationships:

• primary point of contact for a portfolio of assigned customer accounts.
• Build and maintain long-lasting relationships 
• check-ins and  business reviews to assess customer satisfaction; improvement.
• Understand each customer's business objectives and tailor solutions to meet their needs.

40% Adopt to Product:

• Monitor customer usage and engagement metrics to identify trends 
• drive adoption, usage, and value realization of our solutions.
• Collaborate with internal teams to address any challenges 
• Develop and deliver engaging webinars,workshops to educate customers on best practices.
• customer advocate within the organization, 
• Help create customer success stories, such as case studies and testimonials.
• Track key metrics renewal, satisfaction survey scores.
• Address customer concerns, and escalations in a timely and professional manner.

What make you successful if have these in your toolbox example

• 3+ years of experience in customer success, account management, managing and growing customer accounts.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers 
• Strong problem-solving abilities and a proactive, customer-centric mindset.
• Experience working with CRM and softwares

THIS IS NOT A REAL COMPANY. PLEASE DO NOT APPLY TO THESE JOBS.