Customer Enablement Specialist

The Opportunity:

Bonnie Day Enterprises is seeking a highly motivated and customer-focused Customer Enablement Specialist to join our growing team. In this role, you'll play a crucial part in ensuring our customers maximize the value of our products/services. You'll be responsible for creating, delivering, and managing resources that empower clients to effectively utilize our platform, understand best practices, and achieve their goals. This is an exciting opportunity for someone who is passionate about education, technology, and helping others succeed.

What You'll Do:

• Develop and Curate Resources: Create engaging and informative self-service content, including knowledge base articles, video tutorials, webinars, guides, and in-app messaging, to help customers understand and utilize our features.
• Deliver Training & Workshops: Conduct live and on-demand training sessions (webinars, group workshops) for new and existing customers, covering various aspects of our platform and industry best practices.
• Identify Enablement Gaps: Proactively identify common customer challenges, feature adoption roadblocks, and knowledge gaps through customer feedback, support interactions, and data analysis.
• Collaborate Cross-functionally: Work closely with Product, Customer Success, Sales, and Support teams to ensure enablement materials are aligned with product updates, customer needs, and business objectives.
• Manage Enablement Tools: Utilize and optimize tools for content creation, delivery, and tracking (e.g., Zendesk Guide, video editing software, webinar platforms).
• Measure and Analyze Impact: Track the effectiveness of enablement initiatives through metrics such as content consumption, feature adoption rates, and customer satisfaction scores. Use insights to continuously improve programs.
• Champion Best Practices: Act as an internal expert on our product/service functionality and industry best practices, sharing knowledge and insights with customers and internal teams.
• Support New Feature Launches: Develop and disseminate enablement materials for new product features and updates, ensuring customers are well-informed and prepared for changes.

What You'll Bring:

• 2+ years of experience in a customer-facing role such as Customer Success, Training, Technical Support, or a similar Enablement role, preferably within a SaaS or B2B environment.
• Excellent written and verbal communication skills with the ability to translate complex technical information into clear, concise, and engaging content.
• Proven experience creating and delivering effective training materials (e.g., videos, articles, presentations, webinars).
• Strong understanding of adult learning principles and instructional design.
• A passion for technology and a strong aptitude for learning new software quickly. Experience with [mention relevant industry software, e.g., HR technology, marketing automation, e-commerce platforms] is a plus.
• Analytical mindset with the ability to use data to inform decisions and measure impact.
• Self-starter with strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Highly organized with meticulous attention to detail.
• Bachelor's degree in a relevant field (e.g., Communications, Education, Business, Marketing) or equivalent practical experience.

Bonus Points If You Have:

• Familiarity with knowledge base software (e.g., Zendesk Guide, Confluence).
• Experience with video editing software (e.g., Camtasia, Adobe Premiere Pro).
• Proven ability to work independently and as part of a collaborative team.

THIS IS NOT A REAL COMPANY. PLEASE DO NOT APPLY TO THESE JOBS.